Privacy Policy

1. Who we are

This Privacy Policy applies to Rocky Top Fencing, a fencing contractor based in Hendersonville, Tennessee and serving surrounding Middle Tennessee communities. You can contact us at (615) 629-7416 or hunter@rockytopfencing.com.

Rocky Top Fencing operates as a service-area business. A business mailing address can be provided for legitimate customer, contractual, or regulatory needs upon request.

2. Information we collect

We may collect information that you provide directly, including your name, telephone number, email address, service address, project location, requested fence type, measurements, photographs, budget or scheduling details, communication preferences, estimate information, service history, and the contents of messages you send us.

When you use our website, we or our service providers may also collect technical information such as your IP address, browser and device type, approximate location, referring page, pages viewed, and interactions with buttons or forms. If you communicate by text, we may process your phone number, message content, timestamps, delivery status, and opt-in or opt-out records.

3. How we use information

We use information to respond to inquiries; prepare and follow up on estimates; schedule appointments; plan, perform, and support fence projects; provide project updates; send invoices or payment reminders; maintain customer and business records; improve our website and services; prevent fraud or misuse; and comply with applicable obligations.

With your consent where required, we may use your phone number for conversational and transactional text messages. Promotional messages, if offered, will be sent only under the consent applicable to that program.

4. Text messaging and AI-assisted communications

Our text-message program may be supported by automated technology or an AI-assisted receptionist to acknowledge inquiries, gather project details, answer routine questions, assist with scheduling, and route conversations to our team. Automated responses may be incomplete or incorrect. Ask to speak with a team member whenever you need human assistance, and do not rely on a text response as a final contract, price, warranty, or project commitment unless Rocky Top Fencing confirms it in writing.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. You may also contact us directly using the phone number or email above.

5. When we disclose information

We may disclose information to service providers that perform functions for us, such as website hosting, analytics, email, telephone and text-message delivery, AI-assisted customer communications, scheduling, customer relationship management, payment processing, accounting, or project support. These providers may process information only as needed to perform services for us or as permitted by their agreements and applicable requirements.

We may also disclose information when you direct us to do so, when reasonably necessary to protect customers or the business, as part of a business transfer, or when required by law. We do not sell or rent personal information. We do not share mobile opt-in information or SMS consent with third parties for their own marketing or promotional purposes.

6. Data retention and security

We retain information for as long as reasonably needed to provide services, maintain business and tax records, resolve disputes, enforce agreements, and meet legal or operational requirements. Retention periods can vary depending on the type of record.

We use reasonable administrative, technical, and physical safeguards designed to protect information, including restricted access and reputable service providers. No system can guarantee absolute security, so please avoid sending highly sensitive information by text or ordinary email.

7. Cookies and analytics

Our website may use cookies or similar technologies for essential operation, security, analytics, and understanding how visitors use the site. Browser settings may allow you to limit cookies, although some functions may not work as intended.

8. Your choices and rights

You may ask us to access, correct, update, or request deletion of information associated with you, subject to records we must or are permitted to retain. You may unsubscribe from text messages at any time by replying STOP. Reply HELP for assistance. You may also ask us to update your communication preferences by calling or emailing us.

9. Children’s privacy

Our services are intended for property owners, tenants, contractors, and other adults arranging fencing services. We do not knowingly collect personal information from children under 13 through this website.

10. Changes to this policy

We may update this policy as our services or practices change. The effective date at the top of this page identifies the current version. Material changes will be posted on this page.

11. Contact us