Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.
1. Acceptance of these terms
These Terms of Service apply to the Rocky Top Fencing website, estimate-request process, and customer communications. By using the website or requesting services, you agree to these terms. A project proposal, contract, change order, warranty, or invoice may contain additional terms that control that specific project.
2. Website information and estimates
Website descriptions, photographs, service-area information, and general pricing discussions are informational. They are not a binding offer or guarantee. Final scope, measurements, materials, access conditions, utilities, permits, schedule, price, and warranty terms must be confirmed in a written proposal or agreement issued by Rocky Top Fencing.
You agree to provide accurate project and contact information. You are responsible for confirming that you have authority to request work at the property and for identifying any owner, association, utility, access, or site restrictions that may affect the project.
3. SMS messaging program
The program name is Rocky Top Fencing Customer Communications. It is used for conversational and transactional messages such as responding to inquiries, collecting project details, estimate follow-ups, scheduling, appointment reminders, service and project updates, invoices, payment reminders, and customer support. We may send promotional messages only when the consent applicable to those messages has been obtained.
You may opt in by checking an unchecked consent box on our website, asking us to communicate by text, or initiating a text-message conversation with us. Consent to receive text messages is not a condition of purchasing fencing services.
4. Automated and AI-assisted messages
Messages may be sent using automated technology or an AI-assisted receptionist. The system may acknowledge a request, ask routine project questions, provide general information, assist with scheduling, or route a conversation to a team member. AI-assisted responses can be incomplete or inaccurate and do not create a binding estimate, contract, warranty, schedule, or project commitment. You may ask for a human team member at any time.
5. Message frequency and charges
Message frequency varies based on your inquiry, project status, appointments, and the assistance you request. Message and data rates may apply according to your mobile plan. Rocky Top Fencing does not charge a separate fee for participating in the messaging program.
6. Opting out and getting help
Reply STOP to any Rocky Top Fencing text message to opt out. We may send one final message confirming your opt-out. After opting out, you may continue to contact us by phone or email. Reply HELP for help, call (615) 629-7416, or email hunter@rockytopfencing.com.
If you later want to receive text messages again, contact us and provide a new opt-in. Please notify us if you change or transfer your telephone number.
7. Delivery and carrier limitations
Text delivery is subject to wireless-network availability and is not guaranteed. Mobile carriers are not liable for delayed or undelivered messages. We may change, suspend, or end the messaging program or change the sending number as business or technical needs require.
8. Acceptable use
You may not misuse the website or messaging program, attempt unauthorized access, interfere with operation, submit unlawful or deceptive content, impersonate another person, or use our services in a way that harms Rocky Top Fencing, its customers, or service providers.
9. Third-party services
Our website and communications may depend on third-party hosting, analytics, email, telephone, text-message, AI, scheduling, payment, or other service providers. Their services may be subject to separate terms and availability. Links to third-party websites are provided for convenience and do not make us responsible for their content or practices.
10. Disclaimer and limitation
To the extent permitted by applicable law, the website and messaging program are provided on an “as available” basis. Rocky Top Fencing is not responsible for indirect or consequential losses caused by reliance on general website information, automated communications, delays, transmission errors, or unavailable services. Nothing in these terms limits rights or responsibilities that cannot legally be limited.
11. Privacy and changes
Our Privacy Policy explains how we handle information. We may update these terms as our services or messaging practices change. The effective date is September 11, 2026. Continued use after an update means the revised terms apply to future use.
12. Contact us
Questions about these terms or the messaging program can be directed to Rocky Top Fencing at (615) 629-7416 or hunter@rockytopfencing.com.